Customer Support

Email is the official support channel for SWISHFABLE. Send your message to ronpu888@163.com. We normally respond within two business days. During holidays, product launches, or unusually high message volume, a response may take longer.

Include These Details

Providing complete information helps us review your request more quickly.

• Your full name and the email address used for the order.
• Your order number, if the request relates to a purchase.
• The product name and color or variant.
• A clear description of the question or problem.
• Photos or a short video when reporting damage, a missing item, an incorrect item, or a product fault.
• The shipping address shown on the order when asking about delivery.

Order Changes and Cancellations

For cancellation or address-change requests, contact us as soon as possible and use the subject line Order Change – Order Number. Requests submitted within 12 hours of purchase have the best chance of being completed, but changes are not guaranteed once an order enters processing or shipment.

Returns and Warranty Support

Do not send a product to an address found on a shipping label or package without first receiving return instructions. The correct return location may differ from the original dispatch location. Unauthorized returns may be delayed, refused, or returned to the sender.

Privacy Requests

Use the subject line Privacy Request when requesting access, correction, deletion, or another privacy right. We may ask for reasonable information to verify your identity and protect account security.

Security Reminder

SWISHFABLE will not ask you to send a complete payment-card number, card security code, account password, or one-time verification code by email. Do not send highly sensitive payment credentials in a support message.