Contact Us
Contact Us
Official support email: swishfable@163.com
Customer Support
Email is the official support channel for SWISHFABLE.
Please send your message to:
We normally respond within two business days.
During holidays, product launches, or periods of unusually high message volume, response times may be longer.
Include These Details
Providing complete information helps us review your request more quickly.
Please include:
- Your full name and the email address used for the order.
- Your order number, if your request relates to a purchase.
- The product name and color or variant.
- A clear description of your question or issue.
- Photos or a short video when reporting damage, missing items, incorrect items, or product faults.
- The shipping address shown on the order when asking about delivery.
Order Changes and Cancellations
For cancellation or address-change requests, please contact us as soon as possible.
Use the subject line:
Order Change – Order Number
Requests submitted within 12 hours of purchase have the best chance of being completed.
However, changes are not guaranteed once an order enters processing or shipment.
Returns and Warranty Support
Do not send a product to an address found on a shipping label or package without first receiving return instructions.
The correct return location may differ from the original dispatch location.
Unauthorized returns may be:
- Delayed
- Refused
- Returned to the sender
Privacy Requests
Use the subject line:
Privacy Request
when requesting:
- Access to personal information
- Correction of information
- Deletion requests
- Other privacy rights
We may request reasonable information to verify your identity and protect account security.
Security Reminder
SWISHFABLE will never ask you to send:
- Complete payment-card numbers
- Card security codes
- Account passwords
- One-time verification codes
Do not send highly sensitive payment information through support messages.
Contact SWISHFABLE
Questions about this page may be sent to:
