Privacy Policy
Privacy Policy
Last updated: July 31, 2026
This policy describes how SWISHFABLE handles personal information across its online store and customer-support activities.
1. Scope
This Privacy Policy explains how SWISHFABLE collects, uses, discloses, stores, and protects personal information when you:
- Visit our website
- Create an account
- Place an order
- Communicate with us
- Subscribe to marketing
- Interact with our online services
The website may use hosted commerce platforms, payment processors, logistics providers, analytics tools, customer-support services, advertising services, and other providers that process information on our behalf or under their own privacy terms.
2. Information We Collect
Information You Provide
We may collect:
- Contact details, including name, email address, telephone number, billing address, and delivery address.
- Account information, login credentials, saved preferences, and account activity.
- Order information, including products, variants, quantities, prices, discounts, delivery methods, returns, refunds, and support history.
- Communications, reviews, surveys, photos, videos, and other information sent to customer support.
- Marketing preferences and consent records.
Information Collected Automatically
We may automatically collect:
- Device and browser information, IP address, general location derived from IP, language, time zone, operating system, and device identifiers.
- Website activity, including pages viewed, links selected, referral sources, session information, cart activity, purchases, and interaction with messages or advertisements.
- Cookie, pixel, local-storage, software-development-kit, and similar technology data.
- Security and diagnostic information, such as login attempts, error records, fraud signals, and performance data.
Information From Other Sources
We may receive information from:
- Payment providers, including payment confirmation and limited transaction information.
- Carriers and logistics providers, including delivery status and address information.
- Fraud-prevention, identity, or risk-management providers.
- Advertising, attribution, analytics, social-media, and marketing providers where permitted.
3. Payment Information
Payment details are collected and processed by the payment methods available at checkout.
SWISHFABLE does not receive or store a complete payment-card number or card security code in ordinary order records.
Payment providers may process information according to their own privacy policies.
4. How We Use Information
We may use personal information to:
- Provide the website, accounts, checkout, orders, delivery, returns, refunds, warranty services, and customer support.
- Confirm identity, authenticate users, maintain security, detect fraud, prevent abuse, and enforce our terms.
- Communicate about orders, service changes, safety matters, support requests, and account activity.
- Personalize website content, remember preferences, and improve navigation and product presentation.
- Measure performance, troubleshoot errors, analyze usage, forecast demand, and improve products and services.
- Send marketing communications where permitted and measure campaign effectiveness.
- Comply with legal, tax, accounting, customs, regulatory, and dispute-resolution obligations.
- Establish, exercise, or defend legal claims and protect customers, the public, and our business.
5. Legal Bases Where Applicable
Where data-protection laws require a legal basis, processing may rely on:
Contract
To process orders, deliver products, provide support, and manage returns or warranties.
Consent
For optional marketing, non-essential cookies, or other activities where consent is requested.
Legitimate Interests
To operate, secure, analyze, and improve our business while respecting individual rights.
Legal Obligations
To comply with tax, accounting, consumer-protection, customs, sanctions, fraud-prevention, or regulatory requirements.
6. How We Disclose Information
We may disclose personal information to:
- Commerce platforms, hosting providers, cloud services, security providers, analytics providers, customer-support providers, email providers, and technology partners.
- Payment processors, financial institutions, fraud-prevention providers, and transaction services.
- Warehouses, suppliers, fulfillment partners, carriers, customs brokers, and delivery providers.
- Advertising and marketing providers, subject to applicable consent or opt-out rights.
- Professional advisers, auditors, insurers, law enforcement, regulators, courts, and other parties when legally required.
- Purchasers, investors, successors, or advisers involved in a merger, financing, restructuring, sale, or transfer of business assets.
We require service providers to handle information only for authorized purposes and apply appropriate safeguards where applicable.
7. Sale or Sharing of Personal Information
We do not sell personal information in exchange for money.
Some privacy laws may define certain advertising or analytics activities as a “sale,” “sharing,” or targeted advertising.
Where applicable, you may use available privacy controls or contact us to exercise your opt-out rights.
8. Cookies and Similar Technologies
We use essential technologies to:
- Operate checkout
- Maintain security
- Remember cart contents
- Provide requested services
With permission where required, we may also use functional, analytics, and advertising technologies.
Additional information may be available in our Cookie Policy.
9. Marketing Communications
You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us.
Unsubscribing from marketing does not stop service communications related to:
- Orders
- Accounts
- Returns
- Safety matters
- Other transactions
10. Data Retention
We retain information only as long as reasonably necessary for purposes described in this policy, including:
- Completing transactions
- Maintaining warranty and support records
- Preventing fraud
- Resolving disputes
- Meeting tax, accounting, legal, and regulatory obligations
Retention periods vary depending on the type of information and applicable requirements.
When information is no longer required, we take reasonable steps to delete, anonymize, or securely isolate it.
11. International Data Transfers
Our providers and business operations may process information in countries other than your own.
Data-protection laws may differ between countries.
Where required, appropriate transfer mechanisms and safeguards are used.
12. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no website, network, storage system, or transmission method can be guaranteed completely secure.
You should:
- Protect your account password.
- Use unique credentials.
- Contact us promptly if you suspect unauthorized activity.
13. Your Privacy Rights
Depending on applicable laws, you may have rights to:
- Access personal information and understand how it is used.
- Correct inaccurate personal information.
- Delete certain personal information.
- Restrict or object to certain processing.
- Receive information in a portable format.
- Withdraw consent where consent is the processing basis.
- Opt out of certain targeted advertising, sale, or sharing activities.
- Appeal privacy decisions where applicable.
- Submit complaints to appropriate privacy authorities.
These rights are not absolute.
We may retain or continue processing information where permitted or required, including for transaction records, security, fraud prevention, legal compliance, or legal claims.
14. Exercising a Privacy Right
Email us with the subject line:
Privacy Request
Email:
Please describe:
- The privacy right you wish to exercise.
- The information involved.
We may request reasonable verification and may need to confirm that an authorized agent has permission to act on your behalf.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
15. Children
Our online services are intended for a general audience and are not directed to children under 13, or a higher minimum age where required by local law.
We do not knowingly collect personal information from children without legally valid authorization.
Parents or guardians who believe a child has provided information may contact us to request review and deletion.
16. Third-Party Sites and Services
The website may contain links to third-party services.
Their privacy, security, and content practices are governed by their own policies.
Please review those policies before providing information.
17. Changes to This Policy
We may update this policy to reflect changes in:
- Services
- Technology
- Providers
- Legal requirements
The revised version will display a new “Last updated” date.
Material changes may also be communicated through the website or another appropriate method.
Contact SWISHFABLE
Questions about this page may be sent to:
