Frequently Asked Questions
Frequently Asked Questions
Answers to common questions about compatibility, orders, delivery, returns, and product support.
How do I know whether a headset is compatible with my device?
Check the connectivity and compatibility information on the product page.
Most Bluetooth models can connect with compatible phones, tablets, laptops, and other devices that support the listed Bluetooth profiles.
Wired, USB, console, low-latency, multipoint, microphone, and app features vary by model.
How do I pair a Bluetooth headset?
Charge the headset, turn it on, and place it in pairing mode according to the included guide.
Open the Bluetooth settings on your device, select the product name, and complete the connection.
If the product does not appear:
- Turn Bluetooth off and on.
- Remove older saved pairings.
- Keep devices close together.
- Restart both devices.
Why is only one side producing sound?
Confirm that the audio balance is centered in your device settings.
You can also try:
- Testing another audio source.
- Reconnecting the headset.
- Checking for debris.
- Checking for loose cables where applicable.
If the issue continues, contact support with:
- Order number
- Product name
- Short video showing the issue
How long does the battery last?
Battery estimates are listed on the relevant product page.
Actual battery life depends on:
- Volume level
- Call usage
- Active noise control
- Lighting features
- Audio codec
- Wireless conditions
- Temperature
- Battery age
- Other device settings
Battery capacity naturally decreases over time.
Can I use the headphones while charging?
Only use this feature when the product documentation expressly supports it.
For safety and battery care, do not use:
- Damaged cables
- Wet connectors
- Swollen batteries
- Devices that become unusually hot
Are the headphones waterproof?
Do not assume a product is waterproof.
Water resistance applies only when a specific rating is stated on the product page or user guide.
Water resistance may decrease over time and does not cover every:
- Liquid type
- Depth
- Pressure level
- Temperature condition
When will my order ship?
Most in-stock orders are prepared within 1–3 business days after payment verification.
Processing may take longer during:
- Holidays
- High-volume periods
- Address reviews
- Fraud-prevention checks
- Pre-order fulfillment
How do I track my order?
Use the tracking link provided in your dispatch email.
Tracking may take several business days to display movement after a shipping label is created.
Split orders may have more than one tracking number.
Can I change or cancel an order?
Email us as soon as possible:
Requests submitted within 12 hours have the best chance of being completed.
An order normally cannot be changed or canceled after fulfillment or carrier acceptance.
What is the return period?
Eligible return requests must be submitted within 30 calendar days after delivery.
Items must meet the requirements described in the Return & Refund Policy.
Opened or used ear tips and other hygiene-contact accessories are not returnable unless defective or required by law.
Does SWISHFABLE provide a warranty?
Eligible products include a 12-month limited warranty against covered manufacturing defects, beginning from the original delivery date.
Warranty exclusions and claim procedures are explained in the Warranty Policy.
Why does the product color look slightly different?
Display settings, lighting, photography, material texture, and normal manufacturing variations can affect perceived color.
Minor differences that do not affect product function are generally not considered defects.
Do you store my full payment-card details?
Payments are handled by the payment providers available at checkout.
SWISHFABLE does not receive or store complete card numbers or card security codes in ordinary transaction records.
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