Shipping Policy
Shipping Policy
Last updated: July 31, 2026
This policy explains processing times, delivery estimates, tracking, customs, address issues, and shipping claims.
1. Order Processing
Most in-stock orders are processed within 1–3 business days after payment authorization and any required order verification.
Business days do not include weekends or public holidays.
Processing may take longer during:
- Major promotions
- Holiday periods
- Product launches
- Inventory checks
- Address verification
- Fraud-prevention reviews
- Pre-order fulfillment
An order confirmation confirms that we received the order; it does not confirm dispatch.
2. Shipping Availability
Available destinations and shipping methods are determined by the address entered at checkout.
We may be unable to deliver to certain:
- Countries
- Territories
- Remote areas
- Restricted locations
- Forwarding services
- Military addresses
- Specific address types
When a destination is unavailable, checkout may prevent completion or the order may be canceled and refunded.
3. Delivery Estimates
| Shipping Stage | Typical Estimate | Important Notes |
|---|---|---|
| Order processing | 1–3 business days | Begins after payment and any required verification. |
| Standard delivery | 7–15 business days after dispatch | Applies to many supported destinations. |
| Remote or extended international delivery | 10–25 business days after dispatch | Customs, local carriers, and remote-area handling can add time. |
| Expedited delivery | Estimate shown at checkout when available | Availability varies by product and destination. |
All delivery dates are estimates rather than guarantees.
Carrier congestion, customs review, severe weather, public holidays, service interruptions, local restrictions, incorrect addresses, and events outside our reasonable control may cause delays.
4. Shipping Charges
Shipping charges, when applicable, are calculated and displayed before order submission.
Charges may depend on:
- Destination
- Order value
- Package size
- Product type
- Selected shipping service
Promotional free shipping may be subject to destination, order-value, or product restrictions.
5. Tracking
When tracking is available, a dispatch email will contain the carrier information and tracking number or tracking link.
Tracking may not show movement immediately after label creation and may require several business days to update.
Orders containing multiple products may be divided into separate packages.
Each package may have:
- Different carriers
- Different tracking numbers
- Different delivery dates
6. Address Accuracy
Customers are responsible for providing a complete and accurate delivery address, including:
- Apartment or unit number
- Postal code
- Recipient name
- Required contact details
If an address is incorrect, please contact us immediately:
We will try to update an address before fulfillment, but changes are not guaranteed.
Once a package has entered the carrier network, address changes may be unavailable or may require additional carrier fees.
Additional shipping charges caused by incorrect or incomplete addresses may be the customer's responsibility where permitted by law.
7. Customs, Duties, and Import Charges
International shipments may be subject to:
- Import duties
- Taxes
- Brokerage charges
- Customs processing fees
- Local collection fees
Unless checkout expressly states that these charges are included, they are assessed by the destination country or carrier and are the recipient's responsibility.
Customs authorities may request:
- Identity information
- Tax information
- Import documentation
- Address verification
Delays or refusals caused by failure to provide required customs information are outside our direct control.
8. Delivery Attempts and Unclaimed Packages
Carriers may deliver packages to:
- Safe locations
- Reception desks
- Parcel lockers
- Pickup points
- Neighbors
- Other locations permitted by local delivery practices
Customers are responsible for monitoring tracking information and completing any required pickup or redelivery steps.
If a package is returned because it was:
- Unclaimed
- Refused
- Undeliverable due to customer-provided information
we may deduct unrecoverable shipping, return, duty, and handling costs from any refund where permitted by law.
9. Tracking Shows “Delivered” but Package Is Missing
First check:
- Delivery address
- Mailbox
- Parcel locker
- Building reception
- Household members
- Neighbors
- Carrier delivery records
Please wait until the end of the delivery day, as some carriers scan packages before final placement.
If the package remains missing, contact the carrier and email us within 7 calendar days of the recorded delivery date.
Please include:
- Order number
- Carrier case number (if available)
We will review available delivery information and assist with the appropriate carrier inquiry.
A replacement or refund is not automatic when tracking shows delivery and may depend on investigation results and applicable laws.
10. Lost or Stalled Shipments
Contact us when:
- Tracking has not updated for an unusually long period.
- The estimated delivery window has passed.
We may request a carrier investigation before issuing a replacement, refund, or other resolution.
Investigation times vary depending on carrier and destination.
11. Damaged Packages, Missing Items, or Incorrect Items
Contact us within 7 calendar days after delivery.
Please keep all packaging and provide clear photos of:
- Outer package
- Shipping label
- Internal packaging
- Received contents
- Product damage
Do not discard packaging until the claim has been resolved.
12. Pre-Orders and Backorders
Products identified as pre-order or backorder may have a separate estimated dispatch period shown on the product page.
If an order includes both available and pre-order products:
- Items may ship together.
- Items may ship separately.
Estimated release and dispatch dates may change due to:
- Production requirements
- Transportation delays
- Quality-control procedures
13. Events Beyond Reasonable Control
SWISHFABLE is not responsible for delays caused by events outside reasonable control, including:
- Natural disasters
- Extreme weather
- War
- Civil disturbance
- Government action
- Epidemics
- Labor interruptions
- Carrier failures
- Customs actions
- Power outages
- Network outages
We will take reasonable steps to communicate significant known delays and support affected orders.
Contact SWISHFABLE
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