1. Order Processing

Most in-stock orders are processed within 1–3 business days after payment authorization and any required order verification. Business days do not include weekends or public holidays.

Processing may take longer during major promotions, holiday periods, product launches, inventory checks, address verification, fraud-prevention review, or pre-order fulfillment. An order confirmation confirms that we received the order; it does not confirm dispatch.

2. Shipping Availability

Available destinations and shipping methods are determined by the address entered at checkout. We may be unable to deliver to certain countries, territories, remote areas, restricted locations, forwarding services, military addresses, or address types. When a destination is unavailable, checkout may prevent completion or the order may be canceled and refunded.

3. Delivery Estimates

All delivery dates are estimates rather than guarantees. Carrier congestion, customs review, severe weather, public holidays, service interruptions, local restrictions, incorrect addresses, and events outside our reasonable control can cause delays.

4. Shipping Charges

Shipping charges, when applicable, are calculated and displayed before order submission. Charges may depend on destination, order value, package size, product type, and selected service. Promotional free shipping may be subject to destination, order-value, or product restrictions.

5. Tracking

When tracking is available, a dispatch email will contain the carrier information and tracking number or tracking link. Tracking may not show movement immediately after label creation and can require several business days to update.

An order containing multiple products may be divided into separate packages. Each package may have a different carrier, tracking number, and delivery date.

6. Address Accuracy

Customers are responsible for entering a complete and accurate delivery address, including apartment or unit number, postal code, recipient name, and contact details required by the carrier. Contact ronpu888@163.com immediately if an address is incorrect.

We will try to update an address before fulfillment, but changes are not guaranteed. Once a package has entered the carrier network, an address change may be unavailable or may require a carrier fee. Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility to the extent permitted by law.

7. Customs, Duties, and Import Charges

International shipments may be subject to import duties, taxes, brokerage charges, customs processing fees, or local collection fees. Unless checkout expressly states that these charges are included, they are assessed by the destination country or carrier and are the recipient's responsibility.

Customs authorities may request identity, tax, import, or address information from the recipient. A delay or refusal caused by failure to provide required customs information is outside our direct control.

8. Delivery Attempts and Unclaimed Packages

Carriers may leave a package in a safe location, deliver it to a reception desk, parcel locker, pickup point, neighbor, or another location permitted by local practice. Customers are responsible for monitoring tracking and completing any required pickup or redelivery steps.

If a package is returned because it was unclaimed, refused, or could not be delivered due to customer-provided information, we may deduct unrecoverable shipping, return, duty, and handling costs from any refund where permitted by law.

9. Tracking Shows “Delivered” but the Package Is Missing

First check the delivery address, mailbox, parcel locker, building reception, household members, neighbors, and any location shown in the carrier's delivery record. Wait until the end of the delivery day because some carriers scan a package before final placement.

If the package remains missing, contact the carrier and email us within 7 calendar days of the recorded delivery date. Include the order number and any carrier case number. We will review the available delivery information and assist with the appropriate carrier inquiry. A replacement or refund is not automatic when tracking shows delivery and may depend on the investigation and applicable law.

10. Lost or Stalled Shipments

Contact us when tracking has not updated for an unusually long period or the estimated delivery window has passed. We may ask the carrier to investigate before issuing a replacement, refund, or other resolution. Investigation time varies by carrier and destination.

11. Damaged Packages, Missing Items, or Incorrect Items

Contact us within 7 calendar days after delivery. Keep all packaging and provide clear photos of the outer package, shipping label, internal packaging, received contents, and product damage. Do not discard packaging until the claim is resolved.

12. Pre-Orders and Backorders

Products identified as pre-order or backorder may have a separate estimated dispatch period on the product page. If an order includes both available and pre-order products, the items may ship together or separately. Estimated release and dispatch dates can change due to production, transportation, or quality-control requirements.

13. Events Beyond Reasonable Control

SWISHFABLE is not responsible for delay caused by natural disasters, extreme weather, war, civil disturbance, government action, epidemic, labor interruption, carrier failure, customs action, power or network outage, or another event outside reasonable control. We will take reasonable steps to communicate significant known delays and support affected orders.