Return & Refund Policy
Return & Refund Policy
Last updated: July 31, 2026
Eligible products may be returned within 30 days after delivery, subject to the conditions below.
1. Return Window
You may request a return for an eligible product within 30 calendar days after the recorded delivery date.
A request submitted after the return window may be declined unless the product is covered by the Warranty Policy or applicable law provides a longer return period.
2. Return Eligibility
To qualify for a change-of-mind return, the product must be:
- In new or like-new condition, without damage, excessive wear, odor, stains, or modifications.
- Returned with the original packaging, manuals, cables, adapters, protective materials, and all included accessories.
- Accompanied by valid proof of purchase from an authorized SWISHFABLE sales channel.
- Protected with suitable outer packaging so that the retail box and product are not damaged during return transit.
We may apply a reasonable deduction when a product has been handled beyond what is necessary to inspect its nature, characteristics, and function, where permitted by law.
3. Non-Returnable Items
The following items are not eligible for change-of-mind returns, except when defective, incorrectly supplied, or otherwise required by law:
- Opened or used ear tips, ear cushions, and other hygiene-contact accessories that cannot be safely resold.
- Products damaged by misuse, accident, liquid exposure beyond the stated rating, unauthorized modification, improper charging, or failure to follow instructions.
- Products missing serial labels, identification marks, major parts, or included accessories.
- Gift cards, downloadable content, and digital items after access or delivery.
- Items marked as final sale or non-returnable before purchase, where lawful.
- Products not purchased from an authorized SWISHFABLE sales channel.
4. Start a Return
To request a return:
- Email swishfable@163.com before sending the product.
- Include your order number, product name, reason for return, and photos when the item is damaged, defective, incomplete, or incorrect.
- Wait for written return authorization and the correct return instructions.
- Package the item securely and use the shipping method specified or approved in the return instructions.
Do not return a product to the address printed on the original parcel without authorization.
Dispatch and return locations may differ. Unauthorized returns may be delayed, refused, or returned to the sender.
5. Return Shipping Costs
For an approved return caused by:
- Confirmed product defects
- Shipping damage
- Missing items
- Incorrect products
SWISHFABLE will provide or reimburse a reasonable return method when required by the approved resolution.
For change-of-mind returns, customers are responsible for:
- Return shipping costs
- Non-recoverable import fees
- Brokerage fees
- Carrier fees
unless local law requires otherwise.
Original outbound shipping charges are non-refundable unless the return results from our error or applicable law requires a refund.
6. Transit Risk for Returns
Please use tracked shipping and retain your shipping receipt.
For customer-arranged returns, the customer remains responsible for the package until it is received at the authorized return location.
We are not responsible for returns lost or damaged due to:
- Inadequate packaging
- Unapproved shipping methods
7. Inspection
Returns are normally inspected within 5 business days after arrival.
We may:
- Test the product
- Verify serial information
- Review included accessories
- Assess product condition
If additional information is required, we will contact the email address associated with the return request.
8. Refunds
Approved refunds are issued to the original payment method whenever possible.
After approval, please allow approximately 5–10 business days for the payment provider or financial institution to process the refund.
Processing times are controlled by payment providers and may vary.
Currency conversion differences, foreign transaction charges, and bank fees are controlled by the customer's payment provider and may not be recoverable from SWISHFABLE.
9. Partial Refunds or Deductions
Where permitted by law, deductions may apply for:
- Missing accessories, manuals, cables, packaging, or promotional items.
- Damage or reduced value caused after delivery.
- Unrecoverable shipping, customs, duty, brokerage, return-to-sender, or payment costs caused by customer address errors, refusal, or failure to collect.
- Promotional benefits affected by returning part of an order.
10. Exchanges
The fastest way to obtain a different model or color is usually to complete an approved return and place a new order.
Direct exchanges may be offered depending on:
- Location
- Inventory availability
- Reason for return
11. Damaged, Defective, Missing, or Incorrect Products
Please contact us within 7 calendar days after delivery for:
- Shipping damage
- Missing components
- Incorrect items
For suspected product defects discovered later, please refer to the Warranty Policy.
Please provide clear photos or video and keep the original packaging until the review is complete.
12. Order Cancellation
Cancellation requests submitted within 12 hours of purchase have the best chance of being completed.
Cancellation is not guaranteed after processing begins.
Once an order has been dispatched, it must follow the return procedure after delivery.
13. Refused and Unclaimed Deliveries
Refusing a package or failing to collect it does not automatically create an approved return.
Any refund may be delayed until the parcel is received and inspected.
Unrecoverable carrier, return, customs, duty, or handling charges may be deducted where permitted by law.
14. Chargebacks
Please contact us before starting a payment dispute so we have an opportunity to resolve the issue.
A chargeback does not replace the need to return merchandise when a return is required.
We may provide order, delivery, communication, and policy records to payment providers in response to disputes.
15. Mandatory Consumer Rights
This policy does not remove any non-waivable rights or remedies available under applicable consumer law.
Where this policy conflicts with a mandatory legal right, the mandatory right will apply.
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