1. Return Window

You may request a return for an eligible product within 30 calendar days after the recorded delivery date. A request sent after the return window may be declined unless the product is covered by the Warranty Policy or applicable law provides a longer right.

2. Return Eligibility

To qualify for a change-of-mind return, the product must be:

• In new or like-new condition, without damage, excessive wear, odor, stains, or modification.
• Returned with the original packaging, manuals, cables, adapters, protective materials, and all included accessories.
• Accompanied by valid proof of purchase from an authorized SWISHFABLE sales channel.
• Protected by suitable outer packaging so that the retail box and product are not damaged during return transit.

We may apply a reasonable deduction when a product has been handled beyond what is necessary to inspect its nature, characteristics, and function, where permitted by law.

3. Non-Returnable Items

The following are not eligible for change-of-mind return, except when defective, incorrectly supplied, or otherwise required by law:

• Opened or used ear tips, ear cushions, and other hygiene-contact accessories that cannot be safely resold.
• Products damaged by misuse, accident, liquid exposure beyond the stated rating, unauthorized modification, improper charging, or failure to follow instructions.
• Products missing serial labels, identification marks, major parts, or included accessories.
• Gift cards, downloadable content, and digital items after access or delivery.
• Items marked final sale or non-returnable before purchase, where lawful.
• Products not purchased from an authorized SWISHFABLE sales channel.

4. Start a Return

1. Email ronpu888@163.com before sending the product.
2. Include the order number, product name, reason for return, and photos when the item is damaged, defective, incomplete, or incorrect.
3. Wait for written return authorization and the correct return instructions.
4. Package the item securely and use the shipping method specified or approved in the return instructions.

5. Return Shipping Costs

For an approved return caused by a confirmed defect, shipping damage, missing item, or incorrect product, SWISHFABLE will provide or reimburse a reasonable return method when required by the approved resolution.

For a change-of-mind return, the customer is responsible for return shipping and any non-recoverable import, brokerage, or carrier fees, except where local law requires otherwise. Original outbound shipping charges are non-refundable unless the return results from our error or applicable law requires a refund.

6. Transit Risk for Returns

Use tracked shipping and retain the receipt. For customer-arranged returns, the customer remains responsible for the package until it is received at the authorized return location. We are not responsible for a return lost or damaged because of inadequate packaging or an unapproved shipping method.

7. Inspection

Returns are normally inspected within 5 business days after arrival. We may test the product, verify serial information, review included accessories, and assess its condition. If more information is required, we will contact the email address associated with the request.

8. Refunds

Approved refunds are issued to the original payment method whenever possible. After approval, allow approximately 5–10 business days for the payment provider or financial institution to post the credit. Processing time is controlled by the payment provider and can vary.

Currency conversion differences, foreign transaction charges, and bank fees are controlled by the customer's payment provider and may not be recoverable from SWISHFABLE.

9. Partial Refunds or Deductions

Where permitted by law, a deduction may apply for:

• Missing accessories, manuals, cables, packaging, or included promotional items.
• Damage or diminished value caused after delivery.
• Unrecoverable shipping, customs, duty, brokerage, return-to-sender, or payment costs caused by a customer-address error, refusal, or failure to collect.
• A promotion whose eligibility changes after part of an order is returned.

10. Exchanges

The fastest way to obtain a different model or color is usually to complete an approved return and place a new order. Direct exchanges may be offered depending on location, inventory, and the reason for return.

11. Damaged, Defective, Missing, or Incorrect Products

Contact us within 7 calendar days after delivery for shipping damage, missing components, or an incorrect item. For a suspected product defect discovered later, use the Warranty Policy. Include clear photos or video and keep the packaging until the review is complete.

12. Order Cancellation

Cancellation requests submitted within 12 hours of purchase have the best chance of being completed. Cancellation is not guaranteed after processing begins. Once dispatched, an order must follow the return procedure after delivery.

13. Refused and Unclaimed Deliveries

Refusing a package or failing to collect it does not automatically create an approved return. Any refund may be delayed until the parcel is received and inspected. Unrecoverable carrier, return, customs, duty, or handling charges may be deducted where permitted by law.

14. Chargebacks

Please contact us before starting a payment dispute so we have an opportunity to resolve the issue. A chargeback does not replace the need to return merchandise when a return is required. We may provide order, delivery, communication, and policy records to the payment provider in response to a dispute.

15. Mandatory Consumer Rights

This policy does not remove any non-waivable rights or remedies available under applicable consumer law. Where this policy conflicts with a mandatory legal right, the mandatory right controls.