1. Cancellation Window

Contact ronpu888@163.com as soon as possible after ordering. Requests received within 12 hours have the best chance of being completed, but cancellation is not guaranteed because fulfillment may begin immediately.

2. How to Request a Cancellation

Use the subject line Cancel Order – Order Number and include the purchaser's name, order number, and purchase email. A cancellation is complete only after you receive written confirmation from us.

3. Orders Already Processing or Shipped

We may be unable to stop an order that has entered warehouse processing, been packed, received a shipping label, or been accepted by a carrier. After dispatch, the order must be delivered and handled under the Return & Refund Policy.

Refusing delivery is not a guaranteed cancellation method and may create return, duty, brokerage, or handling costs.

4. Address and Contact Changes

Address-change requests are subject to the same timing limits. Provide the complete corrected address in one message. We cannot guarantee a change after fulfillment begins and may be unable to redirect an international or carrier-controlled shipment.

5. Product, Color, or Quantity Changes

We may cancel the affected item or order so that a new order can be placed. Direct edits depend on payment status, inventory, fulfillment progress, and platform capability. A price difference may require a separate payment or refund.

6. Duplicate Orders

Contact us immediately if you accidentally place a duplicate order. We will review the order times, products, payment records, and fulfillment status. Duplicate appearance on a bank statement may sometimes be a temporary authorization rather than a completed second charge.

7. Pre-Orders

A pre-order can be canceled before it enters fulfillment unless the product page states a lawful non-cancellable condition. Estimated release dates may change. If a material delay occurs, we may provide updated information and available options.

8. Cancellations by SWISHFABLE

We may cancel all or part of an order for reasons including unavailable inventory, pricing or listing error, payment failure, suspected fraud, address or compliance restrictions, carrier limitations, duplicate fulfillment, or inability to complete the order. When we cancel an item, we will issue the applicable refund to the original payment method.

9. Refund Timing

Approved cancellation refunds are submitted promptly. Payment providers and financial institutions commonly require 5–10 business days to post a credit. A released authorization may disappear rather than appear as a separate refund.

10. Promotional Adjustments

Changing or canceling part of an order may affect free shipping, bundle pricing, gifts, quantity discounts, or promotional eligibility. Any refund may be recalculated based on the items retained.