1. Find Your Tracking Information

After dispatch, the shipping confirmation email normally includes a tracking number or tracking link. Check the inbox and spam or promotions folder associated with the order.

2. Tracking Has Not Updated

A carrier may create a label before the parcel receives its first physical scan. Tracking can require several business days to begin showing movement, especially during high-volume periods, international handoff, customs processing, or transfer to a local carrier.

3. Multiple Packages

An order may ship in more than one package because products are stored in different facilities, have different release dates, or require separate handling. Each package may have a different tracking number and delivery date.

4. International Tracking

International shipments may move between carriers. The original tracking page may show a local tracking number after the destination-country handoff. Customs clearance can create a period with no visible scan.

5. Delivery Attempt or Pickup Required

Follow the instructions in the carrier record for redelivery, pickup, identity confirmation, duty payment, address clarification, or customs information. Carriers may hold a package for a limited period before returning it.

6. Tracking Shows Delivered

Check the full delivery address, mailbox, building reception, parcel locker, safe place, household members, and neighbors. Review any photo or location information provided by the carrier and wait until the end of the delivery day.

If the package remains missing, contact the carrier and email us within 7 calendar days of the delivery scan. Include the order number, tracking number, and any carrier case number.

7. Estimated Delivery Window Has Passed

Email ronpu888@163.com with the order number and tracking number. We will review the tracking history and, when appropriate, request a carrier investigation. Replacements or refunds may require completion of that investigation.

8. No Shipping Email

Most in-stock orders require 1–3 business days for processing. If that period has passed, verify that the order email address is correct and contact us. Pre-orders, payment review, holidays, address checks, and inventory events can extend processing.